Last updated January 3, 2020
This Policy explains how personal information collected about our business prospects and customers on ProModel owned websites, herein referred to as "Sites" (e.g. www.promodel.com, futureflowrx.com), in ProModel developed products, herein referred to as "Products" (e.g. ProModel, MedModel, Enterprise Portfolio Simulator, Process Simulator, FutureFlow Rx, Shipyard AI), from incoming email inquiries, from conferences / tradeshows, telephone calls or other valid means is used and disclosed by ProModel and its subsidiaries and affiliated companies ("ProModel" or "We").This Policy does not apply to websites, applications, or services that display or link to different privacy statements.
This policy was most recently updated based on CCPA to include a specific contact path below for California residents to inform ProModel Corporation that they are requesting a change in how ProModel handles their personal information.
HOW WE COLLECT PERSONAL DATA
We collect information you provide us such as your name, email address, postal address, phone number, fax number, company name, credit card payment information and demographics. We may also obtain information from other sources and combine that with information we collect.
When you visit our Sites, some information is automatically collected. This may include information such as the Operating System (OS) running on your device, Internet Protocol (IP) address, access times, browser type, and language, and the website you visited before our Sites. We also collect information about how you use ProModel's Sites and Products.
Most Web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites.
ProModel does not respond to "Do Not Track" browser signals or other mechanisms. Third parties may collect personal information about your online activities over time and across sites when you visit the Sites or use the ProModel products.
HOW WE STORE AND USE THE PERSONAL DATA COLLECTED
We use the data to provide helpful information and improve the user experience with ProModel Corporation as well as to maintain, protect and improve our current products and to develop new ones. We use personal data collected through our Sites and Products as described in this Policy or on our Sites. For example, we may use your information to:
ProModel may store and process personal data in the United States and other countries. We store data on secure ProModel servers as well as with GDPR compliant third party data processors including Salesforce.com and Mixpanel.
SHARING OF PERSONAL DATA
Information You Share
|Service Processor||Service Provided||Type of Data||Website|
|Analytics / search||Anonymous metadata||privacy.google.com/businesses/compliance/|
|SalesForce||CRM services||Contact info||trust.salesforce.com/en/|
|Pardot||Analytics||Analytics and email||www.pardot.com/legal/|
|PayPal||Payment processing||Contact / credit card info||paypal.com/us/webapps/mpp/ua/privacy-full|
|GoToWebinar||Webinar services||Contact info||logmeininc.com/gdpr/gdpr-compliance|
|YouTube||Video hosting||Anonymous meta-data||policies.google.com/privacy?hl=en|
|Moodle||ProModel University||Contact info||moodle.com/privacy-notice/|
|Microsoft Outlook||Calendar and contact sync||Contact info||microsoft/en-us/trustcenter/privacy/gdpr/solutions|
|Microsoft Excel||Interoffice communication||Contact info||microsoft.com/en-us/trustcenter/privacy/gdpr/solutions|
|One.com web mail||Web email service||Contact info||one.com/static/info-privacy-notice.do|
|Cobra Address Plus||CRM services||Contact info||cobra.de/meta/rechtliches/datenschutz/|
|Google spreadsheet||Interoffice communication||Contact info||privacy.google.com/businesses/compliance/|
Information We Share
We do not share your personal information with third parties without your consent other than:
We may also share aggregate or de-identified / pseudonymous or anonymous data derived from your personal data.
Personal Information Security
ProModel takes reasonable steps to help protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration and destruction. It is your responsibility to protect your usernames and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.
If you are under 18, or the age of majority in the jurisdiction in which you reside, you may only use the ProModel website, Products and services with the consent of your parent or legal guardian.
YOUR INFORMATION CHOICES AND CHANGES
You may opt out of receiving promotional emails from ProModel by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your ProModel projects or our ongoing business relationship. You may also send requests about your contact preferences, data accuracy, data processing/usage or data deletion by visitng our GDPR Information Request page or our CCPA Information Request page . Individuals who have provided information to ProModel's customers must send requests to change or delete such information to the particular ProModel customer.
DATE RETENTION / DELETION AND YOUR RIGHT TO BE FORGOTTEN
ProModel retains your data while you are an active prospective customer or a customer. If you become an inactive prospective customer we may delete some or all of your information even if you do not request it. If you are or have ever been a customer we will delete your information upon your request. If you do not request it we will retain your information so that we may provide you the best possible support should you contact us again in the future.
CONSENT TO USE YOUR PERSONAL DATA
By using ProModel’s website, filling out forms, Opting-In and using our products and services you consent to the usage of your personal data as stated in this policy. In addition you have the rights to control that same data as stated in this policy via ProModel’s Tech Support Team.
CHANGES TO THIS POLICY
ProModel may change this Policy from time to time. If we make any changes to this Policy, we will change the "Last Updated" date above. You agree that your continued use of our Services after such changes have been published to our Services will constitute your acceptance of such revised Policy.
CONTACTING PROMODEL AND DISPUTE RESOLUTION
If you have any questions about this Policy, please contact us at firstname.lastname@example.org.