You are here: Introduction > Product Support
Technical support is available to all licensed ProModel users with current maintenance and support agreements. Support representatives are glad to answer specific questions you may have and offer direction in solving specific modeling challenges you encounter.
Technical support
Technical support is available via: telephone, fax, ftp, and email. When you contact technical support, please be prepared to provide your user profile and a description of any problems you experience.
Your name and company.
The license # or serial # found on your security key or ProModel CD.
Hardware make and configuration.
Network information (if applicable).
Version number of Windows and ProModel.
Brief description of the problem you are experiencing.
What you were doing when the problem occurred.
The exact wording of any messages that appeared on your screen.
Speak to a technical support engineer and resolve the problem over the phone. Our support lines are open Monday through Friday from 6:00 am to 6:00 pm MST. The technical support number is (888) PROMODEL.
Send a fax of the listing created when you select Print Text from the File menu along with your user profile and a description of the problem you encountered.
For file transfers to and from ProModel Corporation via file transfer protocol, contact technical support
When you contact technical support via email, send your user profile and a description of the problem you encountered.